Question 1

How do I request a quotation for equipment?

Accepted Answer

You can request a quotation by contacting our sales team through the website, phone, or a showroom visit, and sharing your kitchen requirements, menu, or floor plan if available. Our team will recommend suitable equipment and prepare a detailed, itemized quotation typically within a few business days.

Question 2

Is there a minimum order for equipment purchases?

Accepted Answer

There is no minimum order quantity — we supply everything from a single piece of equipment for a small cafe to complete kitchen fit-outs for large hotels. Pricing and delivery timelines are quoted individually based on the scope of your order.

Question 3

What is the typical delivery time after placing an order?

Accepted Answer

In-stock items are typically delivered within 3 to 7 business days across Kuwait. Custom-fabricated items or equipment ordered specially from overseas suppliers may take several weeks, and exact timelines are confirmed at the time of order confirmation.

Question 4

Do you deliver outside Kuwait City?

Accepted Answer

Yes, we deliver and install equipment across all governorates of Kuwait, including industrial areas, coastal cities, and residential zones. Delivery scheduling is coordinated in advance to align with site readiness and installation crew availability.

Question 5

Does the equipment price include installation?

Accepted Answer

Installation is typically quoted separately from equipment cost, since it depends on site conditions such as existing utility connections and building layout. We provide a clear, itemized installation quote alongside the equipment quotation so there are no surprises.

Question 6

How long does a full kitchen installation take?

Accepted Answer

A full commercial kitchen installation typically takes between two and six weeks depending on kitchen size, equipment complexity, and whether custom fabrication is involved. Our project management team provides a detailed schedule before work begins so you can plan your opening date with confidence.

Question 7

What warranty comes with the equipment?

Accepted Answer

Most equipment we supply carries a standard manufacturer warranty ranging from one to two years, covering manufacturing defects and major component failure under normal use. Warranty terms vary by product and brand, and full details are provided in writing with every quotation and invoice.

Question 8

What could void my equipment warranty?

Accepted Answer

Warranty coverage is typically voided by unauthorized repairs, use of incompatible spare parts, improper voltage or gas pressure supply, or failure to follow the manufacturer's recommended maintenance schedule. We recommend using authorized service technicians to keep your warranty intact.

Question 9

How does an Annual Maintenance Contract (AMC) work?

Accepted Answer

An AMC covers a set number of scheduled preventive maintenance visits per year, along with priority response for breakdown repairs, under one annual fee. Contract terms are customized based on the number and type of equipment covered, and can be adjusted for multi-branch operations.

Question 10

How quickly can you respond to an equipment breakdown?

Accepted Answer

For clients under an active maintenance contract, we prioritize emergency callouts and typically dispatch a technician within the same working day for critical equipment such as refrigeration or cooking lines. Non-contract clients can also request emergency service, though response is scheduled based on technician availability.

Question 11

Do you stock spare parts for the equipment you sell?

Accepted Answer

We maintain local stock of commonly needed spare parts such as gaskets, thermostats, and burners for the brands we represent. For less common or specialized parts, we can typically source and deliver them within a few weeks through our supplier network.

Question 12

Do you offer financing or installment payment options?

Accepted Answer

For larger projects such as full kitchen fit-outs, we can arrange staged payment plans tied to project milestones, and can coordinate with select financing partners upon request. Our sales team can discuss available options once the scope of your project is defined.

Resources

Downloads

Blog

How to Choose the Right Commercial Range for Your Kitchen

A Practical Refrigeration Maintenance Checklist for Commercial Kitchens

Designing an Efficient Cloud Kitchen Layout

Frequently Asked Questions